Tahu FM Online Shop Terms and Conditions
Business Identification
Tahu FM Online Shop is operated by Te Rūnanga o Ngāi Tahu, a New Zealand based entity. Our physical office is located at 15 Show Place, Addington, Christchurch, New Zealand.
Transactions
All transactions processed through the Tahu FM Online Shop are conducted in New Zealand Dollars (NZD). The business name “Te Rūnanga o Ngāi Tahu” will appear on your card statement for any transactions made via this online platform.
Payment Processing
Payments made through this online shop are processed using Payment Express, a secure electronic payment service.
Cancellation Policy
Orders may be canceled up until the point at which they are dispatched. If your order has already been shipped, you will need to return the goods to receive a refund.
Refund Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the undamaged items. Please contact us at info@tahufm.shop to request a returns bag. A full refund will be issued upon receipt of the returned goods in their original condition.
Delivery Policy
We deliver to addresses throughout Aotearoa, New Zealand. Please note that international delivery is not available at this time.
Order Fulfilment
We strive to dispatch your order as swiftly as possible. Orders are typically packed and dispatched on the same day they are received, or by the next business day. Delivery generally takes 2-3 business days thereafter. You will receive an email confirmation once your order is received and another email with a tracking number once your order is dispatched.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand, without regard to its conflicts of law principles. Any disputes or claims arising out of or in connection with this online shop shall be adjudicated exclusively in the courts of New Zealand.